Promote quality management & pay attention to customer needs
Release Date:2004-03-25
Source:Lu Shiyi
Views:4139

On the morning of March 20th, the "Group Quality Cost Statistics Management" training was held in the company’s conference room. Group financial managers and supervisors, quality managers, department heads of various business units, and warehouse section chiefs (manager factory directors, except sales department), service A total of 33 heads of department participated in this training.

    In order to standardize the management of the group's quality cost, achieve continuous improvement of product quality, and finally realize the long-term economic benefits and continuous competitive advantage of the group, the group promulgated the "Quality Cost Management Procedure" on March 2. The procedure stipulates the management method of the group's quality cost, and provides an important basis for the effectiveness of the group's quality management system and the improvement of quality management. At the same time, in order to allow each department to fully understand the application of the document, according to the requirements of relevant departments, Yang Zhenyu, director of the Quality Promotion Department, specially organized this training.

During the training, Director Yang gave a detailed explanation on the purpose, scope of application, special terminology, division of responsibilities of each department, work flow chart, and quality cost accounting and analysis of the "Quality Cost Management Procedure". In response to the common problems in the actual application of the "Quality Cost Management Procedure", the important role of the "Quality Cost Management Procedure" in the group's quality management was explained to the participants. The entire training was explained in simple terms. Participants said that through this training, they have deepened their understanding of "Quality Cost Management Procedures" and enhanced their understanding of the importance of quality work. In the future, all departments will work closely together to achieve the improvement of the company's overall quality management level.

    It is also reported that on the afternoon of March 20th, Mr. Yang Zhenyu, director of the Quality Promotion Department of the company conference hall, brought a very vivid and wonderful training lecture to many audiences. The theme of this training is "Focus on Customer Needs", and the participants are mainly general managers of various business units, group marketing managers, sales managers, product managers, process management leaders, and project leaders. The main content of this training includes: paying attention to the significance of customer requirements; evaluation of product comprehensive capabilities (including design capabilities, process capabilities, etc.); how to provide customers with optimized product solutions; how to correctly evaluate customer needs; Quality control technology-general introduction of quality function deployment, etc.

    After the training, Mr. Yang had further discussions and exchanges with the technical managers of Seiki Co., Ltd., and many managers said after receiving the training: Although the knowledge about customer needs is not unfamiliar, this training has given us a better understanding of customer requirements. The new understanding has broken many old concepts and ideas, and the customer first consciousness has become clearer.